On any form's activity stream, we generally see "Show email details" link which when clicked will render a small frame containing the email communication body text.
This article focuses on whether this is a default behavior and whether there's any way to not have this link and render the email body in the activity stream.
Expectations and Possibilities
- The "Show email details" link for each email communication is the default behavior.
- However, if there is an email inbound action configured where the one of the field actions involves copying over email's body text to one of the journal fields (work notes or comments, for example) - then this will hide the link.
- Reason being that because of this configuration, the journal field will hold the data of the email's body text which will render on-load in the form's activity stream.
Kindly refer the documentation regarding Inbound email actions: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html