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London Patch 7 : Known Errors

This article presents notable known errors in  London Patch 7, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see London Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0715417PRB1252503PersistenceTPP migration on the upgrade can leave null sys_class_path values in partition tables
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0713625PRB1039322Activity StreamConcurrent user sessions building history sets on extensive activity stream may result in a mutex lock and cause performance issues
KB0696123PRB1091270Forms and FieldsReference qualifier on all fields is ignored when List V3 is enabled
KB0635660PRB1095142OrchestrationWhen custom workflow activity is published more than once and then transferred via update set, the activity will not show up in the workflow editor because the publish field is set to "false."
KB0727825PRB1106906Persistence[TPP] GlideTableParentChange API is not working in Jakarta (worked in Istanbul)
KB0639979PRB1149655Automated Test Frameworkatf_input_variable forms and sections appear broken - form layout has sections, but the form does not render them
KB0681747PRB1151957WorkflowIn early Jakarta, the approval coordinator has a new activity result, 'skipped', which is not included in the default activity conditions. This causes the workflow to not move to the next activity.
KB0647662PRB1169930PersistenceSlowness and potential browser lock ups when adding extended fields of cmdb_ci using a slushbucket
KB0712541PRB1185802Customer Service ManagementCSM: Customer Contact unable to create cases for CSM portal
KB0661797PRB1235331Update SetsGrandchild tables of task created as TPC can be corrupt if they are created in the wrong order
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0712998PRB1244056PersistenceConfigure label action for an inherited field on CMDB hierarchy via right click on label (from a form for a child table ) and click Configure Label results in a "record not found" message
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0693814PRB1249668DiscoveryShazzam encoding for IPs is inefficient and leads to nodes running out of memory
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0678843PRB1253606Incident ManagementData policies for incident state "On Hold" fire when trying to use the "Canceled" state
KB0745550PRB1255338ListsLists - list header menus should not appear for "other active tasks"
KB0713191PRB1258912PersistenceATF rollback only rolls back the most recent change to a field
KB0686716PRB1268370Platform SecurityDownloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0690203PRB1291458Performance AnalyticsPA Job Collection fails with "Sparse storage format has one field, sys_id" when collecting Text Analytics for several Fields to Analyze
KB0690836PRB1292056Forms and Fields[Security Bug] Client side script issues on OOB forms
KB0692003PRB1292140DiscoveryDiscovery creates duplicate models after enabling the Normalization Data Services plugin
KB0715160PRB1296757DiscoveryDeadlock at DiscoverySensor (line 345) causes scheduler to overload or stick
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0714778PRB1308602Google MapsLocation Map error - This page can't load Google Maps correctly
KB0778198PRB1318281Service MappingThe OSMapping script included takes too much time and runs CPU high
KB0725089PRB1321133Database IndexesList appears empty when large table optimization in TPP adds ignore index hint for cmdb$par index that doesn't exist in table cmdb
KB0722414PRB1321137Domain SupportDomain spooling is adopted rather than domain path for DB Views containing tables which are not all domain separated
KB0744537PRB1321470Service PortalThe reference search is not loading in Service Portal intermittently
KB0726277PRB1322839MID ServerHTTPClassyProbe takes a long time to process and causes a discovery performance issue
KB0749647PRB1324041ListsAfter London Upgrade, Related List Personalization showing unsaved changes
KB0750206PRB1324097Service PortalService Portal - error message shows up saying mandatory Date field is not filled after click inside the Date field's text input
KB0726561PRB1325392Asynchronous Message BusThe AMB Java Client of the MID server sends requests to subscribe with null Glide sessions
KB0755865PRB1328207Customer Service ManagementThe Login button on the Customer Service Portal (CSM) registration page routes to the incorrect page (customer_service)
KB0743158PRB1329089WorkflowWorkflows are not triggered on the records after the upgrade
KB0744908PRB1329337Cloud Management ApplicationMemory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor
KB0743578PRB1330544Import / ExportAPI import set runs only one transform when ASYNC versus SYNC import is used.
KB0749786PRB1330887ListsIf you are on a base table that has a filter that includes a reference field from child table, doing a column search makes that part of the filter disappear.
KB0748053PRB1332090ConnectThe Connect sound notification for users entering a support queue is not working
KB0750697PRB1332532Core PlatformBusiness Rule skipped in London if its filter_condition has more than one conditions and one of them contains 'HASITEMVARIABLE'
KB0746731PRB1332751Service CatalogPrinter friendly version showed extra Z letters under the Category page
KB0753057PRB1334067Flow DesignerThe Create Catalog Task action in Flow Designer cannot be compiled when it is moved between instances via update sets
KB0750904PRB1337284Resource ManagementThe allocated resource aggregate is staying back when the type is changed from 'Task work' to 'Time off'
KB0752510PRB1337300Project ManagementWhen users export a project by selecting 'Export to MS Project', an empty XML or an XML with zero bytes is returned
KB0748344PRB1338558Cloud Management ApplicationQuota is not checked when changing compute profile CPU attribute. As a result, Submit button may not work when quota is available and it may work when quota is not available.
KB0749293PRB1343070WorkflowIntegration Hub: Wait for condition step is stuck in waiting state
KB0749498PRB1343281Performance Analytics[Fix-NY]Select Multiple Input type interactive filter does not work correctly when the reference field on the table is set to "Display = True"
KB0753636PRB1351955Discovery"DiscoverySensor" is running SQL query with "`name` IS NULL" that overloads the DB
KB0781937PRB1353174Knowledge ManagementReset the valid_to date on existing articles and preserve validity beyond Jan 1, 2020
KB0787168PRB1361254Project ManagementIn New York, the planning console takes a long time to load when the overall planned duration of the project is large
KB0780723PRB1363147Software Asset Management ProfessionalReconciliation fails with StackOverflowError during suite processing
KB0784339PRB1367576Platform LicensingTables are not created properly if there is sys_db_object object with empty name
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0621602PRB627055EmailFour-byte UTF8 emoji characters arriving in email are truncated in the sys_email record's subject, body, and/or text fields
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0692578PRB709946Forms and FieldsAnnotations that denote sections of a form should use header tags
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0622300PRB933587Connect ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours

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Article Information

Last Updated:2019-12-11 22:00:22
Published:2019-04-05