Related list record counts are incorrect after viewing a related record from a list with multiple pages of records

Steps to Reproduce

In each related list in a record, there is a pagination box. This is the box that controls which page of related records you're viewing in a related list. It is displayed in the << < X to Y of Z > >> format.

If one of the lists has enough records to require multiple pages, that box will show something along the lines of:

1 to 20 of 39

If you move to the second page of records in a related list that box is updated to show:

21 to 39 of 39

If you then view a related record in that list then hit the back button to go back to the original record, all of the pagination boxes are updated as follows:

The list in which you changed pages is correct, and will show 21 to 39 of 39. The rest, however, will show

21 to 6 of 6
21 to 1 of 1

Etc. Essentially, the "you are viewing records X" is updated incorrectly for all other related lists when returning from viewing a record on the second or greater page of results.


No workaround available

Related Problem: PRB603872

Seen In

Eureka Patch 4 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Geneva Patch 0 Hot Fix 1
Istanbul Patch 7
Jakarta Patch 1 Hot Fix 1

Fixed In


Associated Community Threads

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Article Information

Last Updated:2019-10-22 05:46:42