When in list view for any table which has journal fields on their form, i.e. Incident, moving any of the journal fields to the first position in the list layout causes the content to be shown in raw HTML format. This is a London regression, not happening in Kingston or Jakarta.


Steps to Reproduce


1. Open an incident list.
2. Configure the List Layout.
3. Move the Work Notes field to the first position in the list layout.
4. Notice the Work Notes are shown in raw HTML format.
5. If you add both the journal fields, the issue occurs only for the one added as the first. E.g.: adding both 'Work Notes' and 'Additional Comments' in the list view, with Work Notes as the first column and Additional comments as the second column, then the incorrect behaviour is observed only for the 'Work Notes' column, not affecting 'Additional Comments'.


This problem is under review and targeted to be fixed in a future release. No workaround or back-porting patches are available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.


Related Problem: PRB1314733

Seen In

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Fixed In

London Patch 9
Madrid Patch 5
New York

Associated Community Threads

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Article Information

Last Updated:2019-08-07 18:24:01