Build information:
Hi portal

Issue Description:
Sporadically, CMS page is observed with navigator when the user logs in to the backend instead of default
Sometimes, login page is observed with Navigator even if the user is not logged in the instance (observed in HI portal too)

Steps to Reproduce

This happens with Firefox and IE.
Firefow Version: 38.8.0
IE Version: 11.0.9600.18282CO


1. Login to the portal page
2. Logout on the portal page
3. Login to the backend

Expected behavior:
Navigator should only be visible for logged in users only.
Either, CMS page should not be visible when user logs in & should show instead OR CMS page should be shown without Navigator on left.

Actual behavior:
CMS page is visible with Navigator / sometimes login page is also observed with navigator when no user is logged in.


No workaround available

Related Problem: PRB678739

Seen In

Geneva Patch 4
Geneva Patch 5
Helsinki Patch 3
Helsinki Patch 4

Intended Fix Version

Madrid Patch 10 Hot Fix 2

Fixed In

New York

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-04-14 12:39:13