Symptoms

The fields present in the Activity Filter on the incident form do not line up with the field values in the "glide.ui.incident_activity.fields" system property.

Release

All releases

Cause

Check for a record called "incident.activity.filter" in the User Preferences table.  The values listed on this preference will likely differ from the "glide.ui.incident_activity.fields" system property, causing this issue.

Resolution

The value of the "incident.activity.filter" user preference should be changed to line up with the values in the "glide.ui.incident_activity.fields" system property.  You may also wish to simply delete the user preference if it is not required.  If the preference is deleted, please have the affected user log out and then back in for the fix to take effect.