Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Unable to Submit request in mobile app when availability is set to Mobile Only - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Unable to Submit request in mobile app when availability is set to Mobile Only
KB0745440

Unable to Submit request in mobile app when availability is set to Mobile Only


945 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Unable to Submit request in mobile app when availability is set to Mobile Only

Steps to Reproduce

1. Go to 'Create Incident' item on sc_cat_item table in any London / Madrid instance.
2. Set Availability to Mobile Only under accessibility tab
3. Now login into the classic servicenow app
4. Enter the details and submit the item.
5. You will see that a new record is not created in the incident table
6. Once you change it to Desktop and Mobile and do the same steps from 1 to 4 a new item will be created.

Please Note: This issue is specific to London and Madrid instances, however, this was working fine in Jakarta

Workaround

1. Set the availability for the item to Desktop and Mobile. 
2. Go to the sc_cat_item_list.do view 
3. Bring the column "Hide on Service Portal" from the list mechanic in the list. 
4. Set this for the item to true. 5. This will make the item work in mobile and hide it in the portal.


Related Problem: PRB1334015

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.