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Description

Symptoms

Severity icons on the Event Management dashboard will be broken with a broken image and a big square box.

Release

Any

Cause

Missing "image_admin" role for users who can access the Event Management dashboard. 

By default OOB, "image_admin" is inherited from "evt_mgmt_user" role but in somecases users delete "image_admin" role from the "evt_mgmt_user" role.

Resolution

Add "image_admin" to the user or to the contains sections of the "evt_mgmt_user"role.

Additional Information

The severity icons on the dashboard are coming from "sa_contextual_colors_and_icons" table and in the table open any record, let's say warning severity and there are 3 sections in the form view, but for the user without the "image_admin" role, we cannot see the records under icons sections.

Article Information

Last Updated:2019-08-02 20:47:18
Published:2019-04-10