Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Add an AWS public image to OS Template with relationships - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Add an AWS public image to OS Template with relationships
KB0745344

Add an AWS public image to OS Template with relationships


492 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Overview

While ServiceNow AWS discovery occurs, the discovery is responsible to discover and populate the OS images  from AWS console which are owned by the User but the Discovery will not gather the information of Public images.

In case of need to use the Public images to configure for provision, the user need to manually add the Public Image to Cloud Management  OS templates.

The procedure from documentation to "Add an AWS public image to Cloud Management"

Add a Public Image to Cloud Management using above procedure will only create the OS template with Image but it will manually create the Datacenter relations, this article is to demonstrate on how to add the image along with relations.

Procedure

  • Log into the instance
  • Impersonate with the user having access to create new OS Profiles  (cmp_admin)
  • Navigate  >> Cloud Management >> Cloud Admin Portal >> Manage >> Resource Profiles 
  • Profiles >> OS Profile >> NEW >> Once create new we can see "OS Profile Mappings" in related links.

 

  • Click  New to create a new 

 

  • Fill the Cloud Account and Location as per the requirement 
  • Click on Magnifier for "Image Template"

  • Click "New" to add Public Image.

 

  • Fill the "Object ID = AMI ID" and Name as per the requirement 
  • Submit 
  • Refer to "cmdb_ci_os_template.list.do" and in the name field  search for the newly added Image 
  • Open the newly added Image and you can find the relations are auto-populated

 

 

 

 

 

 

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.