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Overview

UI Action does not work as expected when UI Action is executed before page loading is completed. 

Some users click on UI Action even before page is loaded completely and this results undesired behavior and UI Action does not get executed and it might behave wrong way. 

Example

  1. Open any Incident record and click on Hold UI Action. 
  2. Ideally Hold UI Action should mark Hold reason as Mandatory and wait for user to enter reason and then move Incident to Hold stage. 
  3. But if user click on Hold Ui Action even before page loads completely, it can mark Incident to Hold even without asking Hold reason. 

This is expected behavior for any page. User should definitely wait for entire page to load successfully. 

Additional Information

Following community article explains how forms can be designed to avoid such scenarios. 

https://community.servicenow.com/community?id=community_question&sys_id=eba0db69dbdcdbc01dcaf3231f96191e 
https://community.servicenow.com/community?id=community_question&sys_id=c1fb4325db9cdbc01dcaf3231f96192e 

Article Information

Last Updated:2019-03-30 19:44:44
Published:2019-03-31