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Cannot clear out field values during update via Easy Import - Support and Troubleshooting
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  • Cannot clear out field values during update via Easy Import
KB0745278

Cannot clear out field values during update via Easy Import


2185 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When you try to clear out values in certain fields while updating records via Easy import, you may observe that the values don't change. 


Cause

To be able to clear out values via an import, the "Copy Empty Fields" checkbox in the transform map should be checked. Every time you import via the Easy import option, a new transform map is created with the "Copy Empty Fields" unchecked by default. 

That's the reason, the value in the target record will not change even if you have a blank value in the Excel file. 


Resolution

Since this is not an option in the Easy Import feature, you need to import using import sets following the documentation below:

Importing data using import sets


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