Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
In Story table, enabling list calculation on a field doesn't allow to list edit the value using a single click on the green checkmark - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • In Story table, enabling list calculation on a field doesn't allow to list edit the value using a single click on the green checkmark
KB0745083

In Story table, enabling list calculation on a field doesn't allow to list edit the value using a single click on the green checkmark


277 Views Last updated : Dec 9, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

In story table, on enabling the list calculation on a field, list editing a field's value and clicking the green checkmark doesn't save the value.

Steps to Reproduce:

-Navigate to a story table

-Click on the Hamburger option next to the column name and select Configure -> List Calculation

-Go back to the field in the list view, double click and enter a value

-Click the green checkmark

Actual behavior: The value doesn't get saved

Expected behavior:The value should get saved

Observe on hitting enter or double clicking the green checkmark it works but a single click on the green checkmark doesn't work and gives a console error as given below.

Release

All releases

Cause

The Hierarchical Lists option in the list control is enabled which gives the console error.

Resolution

To resolve the issue uncheck the Hierarchical lists option by configuring -> list control for the list view of the story table.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.