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  • Workflow not progressing after catalog task closure and stuck at Catalog Task activity
KB0745041

Workflow not progressing after catalog task closure and stuck at Catalog Task activity


2847 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Workflow does not progress after catalog task closure and is stuck in the Catalog Task activity

Release

London and above

Cause

Whenever a Catalog Task (sc_task) is closed or moved into one of the close_states, Business Rule: "SNC - Run parent workflows" will trigger based on the condition ==> TaskStateUtil().canRunParentWF(current).

"TaskStateUtil" is a Script Include and if this cannot find the method canRunParentWF() then it cannot pass through conditions thus not triggering the Business Rule: "SNC - Run parent workflows"

Resolution

Make sure "TaskStateUtil" Script Include is of latest version consisting the method canRunParentWF() and check if the conditions of this method satisfy the current Catalog task closure.


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