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Description

Workflow does not progress after catalog task closure and is stuck in the Catalog Task activity

Release or Environment

London and above

Cause

Whenever a Catalog Task (sc_task) is closed or moved into one of the close_states, Business Rule: "SNC - Run parent workflows" will trigger based on the condition ==> TaskStateUtil().canRunParentWF(current).

"TaskStateUtil" is a Script Include and if this cannot find the method canRunParentWF() then it cannot pass through conditions thus not triggering the Business Rule: "SNC - Run parent workflows"

Resolution

Make sure "TaskStateUtil" Script Include is of latest version consisting the method canRunParentWF() and check if the conditions of this method satisfy the current Catalog task closure.

Article Information

Last Updated:2019-09-11 03:01:52
Published:2019-09-11