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Overview

This article focuses on things to follow/note when cloning "Request Item Workflow Stages" widget on Service Portal.

Further steps to perform

  1. When cloned, by default the two Angular ng-templates (under related list) don't get copied over.
  2. So create copies of the two templates (with you desired names) and assign them to your cloned widget.
  3. Next, on the cloned widget form, navigate to "Body HTML Template" field and replace "ritm_stage_icons_bar" and "ritm_stage_progress_bar" with the respective new template names.

(Reason being that the Angular HTML in the widget calls those templates internally and hence step 3 is very important)

Additional Information

Clone a widget: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/build/service-portal/task/t_CloneAndEditAWidget.html

Article Information

Last Updated:2019-03-26 12:29:44
Published:2019-03-26