Issue
This article focuses on cloning the Request Item Workflow Stages widget on Service Portal. By default, when cloned, the two Angular ng-templates under the related list do not get copied over.
Resolution
To fix this:
- Create copies of the two templates with your desired names, and then assign them to your cloned widget.
- On the cloned widget form, go to the Body HTML Template field and replace ritm_stage_icons_bar and ritm_stage_progress_bar with the respective new template names.
Note: Step 2 is important because the Angular HTML in the widget calls those templates internally
Related Links
For more details, see Clone a widget.