Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
EMC Isilon discovery REST GET method returns nothing - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • EMC Isilon discovery REST GET method returns nothing
KB0745013

EMC Isilon discovery REST GET method returns nothing


1377 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

Some of the steps for Isilon discovery use REST (GET method) to get device information.

These steps leverage Basic Authentication credentials that are created by the customer for authentication for REST methods. 

In some cases even with basic auth. credentials defined the REST method returns no information, where testing on 3rd party REST client does (For example on Postman).

The discovery log will look something like the below, the Red Box is the IP address of the host server. 

Release

All where this pattern is installed

Cause

In some cases the Isilon device requires a certificate to be uploaded to the MID servers which execute the REST method. 

If there is none then we return nothing from discovery REST step for this device.

Resolution

Create a certificate and upload to the MID server. 
Please see the Isilon documentation below on how to get a certificate for the device:

EMC Isilon Certificates

See the docs below on how to import certificate to ServiceNow MID server:

Add SSL certificate to MID Server

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • Screen Shot 2019-03-12 at 1.29.05 PM.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.