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How to Discover Windows Services - Support and Troubleshooting
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  • How to Discover Windows Services
KB0744968

How to Discover Windows Services


2305 Views Last updated : Jul 22, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Follow the below steps if you want to discover Windows Services on Windows-based machines.

Resolution

  1. Navigate to Discovery Definitions - CI Classification - Windows
  2. Edit the generic Windows entry, along with Windows Server 2008/2012/2016 as needed
  3. Windows Classification - Trigger Probes - Edit
  4. Add Windows-Services to the right column, Save
  5. Open a CI of a Class you are trying to edit, such as Computer or Server
  6. Right-Click on the top gray bar when vewing the CI  - Configure - Related Lists
  7. Move Windows Service -> Configuration Item to the right column, Save
  8. The Windows Services tab should then appear on the CI page under Related Links
  9. Run a discovery on a Windows device to populate the list

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