Notifications

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Symptoms

There are multiple templates which have been modified or created by an unknown source. This happens at random times and the user in the 'Created_by' or 'Updated_by'  fields does not have any knowledge of doing this.

Release

All releases

Cause

This can be caused by the following:

  • Update Set - An Update Set could have contained all these configuration changes
  • Business Rule - Logic within a Business Rule causing it 

Resolution

  • Update Set
    • Check the content of recent Update Sets committed where there are changes or creations against sys_template records.
  • Business Rule
    • Navigate to the Business Rule table and review the business rules against the sys_template table

Another check is to search for sys_template within the script field, searching all Business Rules on the table.

Article Information

Last Updated:2019-05-21 11:55:04
Published:2019-03-25