Issue
You can create a catalog request to join the Service Catalog flow from a different flow. For example, from an incident flow, you can create a request, and associate the request with the incident. It helps you in tracking the requests associated with an incident and vice versa.
Note: If you set the Use the sc_layout driven cart macros (default true) (glide.sc.use_cart_layouts) property to false and create a request from a parent table record, the request is not associated with the parent table record.
Example:
- Create a brand new Catalog Item.
- Configured the form to show the 'Use Cart Layout' field on the form.
- Unticked or set the field to false.
- Open an existing Incident/Case record, from the context menu, click on 'Create Request', select the newly created Catalog Item, complete the fields and submit.
- The new request was not linked to the incident/case record.
Related Links
The linking happens only when the 'use cart layout' is true, this is documented here:
https://docs.servicenow.com/csh?topicname=create-request-from-other-flow.html&version=latest
There is an existing PRB (PRB1319193) which development has closed with a reason of working as expected.
