Notifications

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Symptoms

How to remove the catalog from the search sources of a contextual knowledge search

Release

Jakarta

Steps to Reproduce

In application navigator Go to: 

  • Contextual search
  • Table configuration 
  • Select incident 
  • Select Incident Deflection select searcher information 
  • You will not be able to make the catalog as "inactive" 

Cause

You will not be able to update the Knowledge Configuration because of the ACL: Searcher(csx_searcher_config). 

https://Instance_name.service-now.com/sys_security_acl.do?sys_id=b4bb8f37374321003e7d40ed9dbe5d40&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null 

Resolution

Update the ACL: Searcher(csx_searcher_config)with the required role to update the Knowledge Configuration

 

Article Information

Last Updated:2019-05-21 11:55:01
Published:2019-03-24