Symptoms

• How to stop item generation on a policy.
• There is an item generation that is running on a policy, Personnel data, that needs to be stopped.
  
  

Release

• Madrid
  
  

Description

• There are (generating/retiring) items that get "stuck" in a table - sn_grc_item_generation. If you go in there and clear it out, it will fix your problem. 
• Please go through with this below link for more information: 
  
  https://community.servicenow.com/community?id=community_question&sys_id=a14f8287dbde13044fc2f4621f961929 
  https://community.servicenow.com/community?id=community_question&sys_id=1ca48fa9dbd8dbc01dcaf3231f9619ba