Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
How to stop item generation on a policy - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • How to stop item generation on a policy
KB0744763

How to stop item generation on a policy


491 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

  • How to stop item generation on a policy.
  • There is an item generation that is running on a policy, Personnel data, that needs to be stopped.

Release

  • Madrid

Description

  • There are (generating/retiring) items that get "stuck" in a table - sn_grc_item_generation. If you go in there and clear it out, it will fix your problem. 
  • Please go through with this below link for more information: 

    https://community.servicenow.com/community?id=community_question&sys_id=a14f8287dbde13044fc2f4621f961929 
    https://community.servicenow.com/community?id=community_question&sys_id=1ca48fa9dbd8dbc01dcaf3231f9619ba

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.