Overview

• There are few users which has duplicate roles assigned into their user account.

Version

• Kingston
  
  

Description

• The reason that you see these duplicated roles is, these roles are inherited from the groups which user is a member in. One because the user was manually given this role and one due to role inheritance. 
  
  
• This is expected and you should not delete these duplicated roles.
  
  
• Please go through with this below link for further information: 
      https://community.servicenow.com/community?id=community_question&sys_id=335883eddb1cdbc01dcaf3231f9619f6