Symptoms

A user cannot open the Chat got "Unable to complete your request: An unknown error occurred" when user clicking the Chat link

Release

All

Cause

The user had snc_read_only role linked on the user record

 

Resolution

Remove the snc_read_only role on the user's record:

1. Navigation on the left panel: sys_user.list, search the user name from the list, clicking the record
2. Clicking Roles tab, under Related list section on sys_user's form
3. Clicking Edit.. button, remove snc_read_only from right side box
4. Clicking Save