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Unable to Personalize List Columns in Related Lists when Domain Separation is enabled - Support and Troubleshooting
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KB0744596

Unable to Personalize List Columns in Related Lists when Domain Separation is enabled


1182 Views Last updated : Feb 28, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

In forms, users are unable to personalize the columns of related lists.

Symptoms

Below are the steps to reproduce: 

  1. Navigate to the form. 
    2. Notice the form view is not the Default one.
    3. From the "hamburger menu"    click on the "Toggle Domain Scope" option. 
    Otherwise, the "Domain Scope Expanded" message will be displayed after making changes in the Related List.
    4. Go to any Related List. 
    5. Click on the gear icon and move some columns from "Available" to "Selected" and click OK.
    *** Notice the form will be reloaded. 
    6. Re-visit the Related List and notice the added columns are not displayed.

If the Related List is opened in a New Window and the view for the list is set to Default, then the added columns will be displayed.

Facts

The potential impact discussed here is for instances with Domain Separation.

Release

Xanadu and previous

Cause

The following system property is set to true: glide.sys.domain.use_record_domain_for_processes 

When this property is enabled, we use the record's domain for choosing which processes to run on any form. For lists, we use the user's session domain for picking the processes.

Resolution

Set the system property glide.sys.domain.use_record_domain_for_processes to false.

However, evaluate the requirements of the business and modify the value of this property accordingly.  

Related Links

Review the following related KB article KB0716622.


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