Notifications

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Symptoms


Although the ‘Tabbed forms’ field had been set to true in the User Preferences (tabbed.forms), no users were actually seeing this reflected in the UI.

 

Instead, they found that the form sections were displayed as if it were set to false.

 

They were also finding that they were being switched to UI15, instead of the expected UI16.

 

Release


Although identified in London, this behavior is not release specific.

 

Cause


The documentation for User Preferences states the following,

 

Note: Having more than 10,000 user preferences causes system degradation and UI performance issues.”

 

It was identified that the customer in question had over 78,000 User Preferences, of which 10,074 were of type ‘System’. Of these ‘System’ User Preferences over 9,000 were identified as having been accidentally created and were deemed as being junk.

 

Resolution


Deleting these junk ‘System’ User Preference records so that the total count was then well below 10,000 resolved this behavior.

 

The documentation team has also been contacted in respects to clarifying exactly what is meant by the above statement against User Preferences.

 

It looks like it should specifically state that having more than 10,000 User Preferences of type ‘System’ is not advisable as, for a company with many 1,000s of employees, to have more than this in total is easily achieved.

 

Additional Information


1) User Preferences

2) KB0685292: Why all users are switched to UI15 interface instead of UI16 suddenly without any reason?

Article Information

Last Updated:2019-03-22 05:11:04
Published:2019-03-22