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Symptoms

Additional fields getting populated under GSRM/GSERB variable in "Information Security - Firewall Change Request" catalog item.

Release

London Patch 3

Cause

Upon reviewing the Variable GSRM / GSERB # found there was change made on it on 21st December, 2018.

With Type as "Multiple Choice" in the variable the old value is cached and getting updated in new record. Hence, tried to clear cache but still old value is getting updated in new record when page is refreshed.

Resolution

On variable GSRM / GSERB #, changed Type from "Multiple Choice" to "Yes / No". 

Reproduced Steps


Step1 Opened new record RITM2783695 
We see two choices under GSRM / GSERB # 

  1. "Yes"
  2. "No" 

 Step2 Opened old record RITM0950084 
Created Date: 2017-01-11 
We see third extra option under GSRM / GSERB # 

  1. Yes
  2. No
  3. 46895 (Extra Option) 

Step3 Refreshed page on new record RITM2783695 which was open in Step 1 
There is NO third extra option under GSRM / GSERB # 

Result: We see only Yes and No

  1. Yes
  2. No

So changing variable Type in variable GSRM / GSERB # from "Multiple Choice" to "Yes / No" fixed issue.

Article Information

Last Updated:2019-03-28 11:48:09
Published:2019-03-22