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Admin users were not able to create or edit Orphan Rules in CMDB Health - Correctness via CI Class Manager - Support and Troubleshooting
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  • Admin users were not able to create or edit Orphan Rules in CMDB Health - Correctness via CI Class Manager
KB0744516

Admin users were not able to create or edit Orphan Rules in CMDB Health - Correctness via CI Class Manager


773 Views Last updated : Apr 8, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

Users with the proper roles(for example admins) were not able to create or edit Orphan rules from the CMDB Class manager.

Steps to reproduce:

  1. Navigate to CI Class Manager
  2. Choose any class
  3. Under 'Health' click 'Correctness'
  4. Select the 'Orphan Rule' tab
  5. Click 'New'
  6. Set attributes and/or relationship
  7. Click submit
  8. Note that 'Orphan Rules' does not populate new rule (for just a fraction of second we do see rule created)
  9. Navigate to 'cmdb_health_orphan_rule.list'
  10. Note new rule not created in table.

Release

All

Cause

This might be a browser issue.

Resolution

Workaround would be using an alternate browser.


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