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Description

Previous version of the same article shows old/removed related list Affected CI's when performing Global Search on the Published article.

Steps to Reproduce

Note: Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable article versioning feature - Article versioning properties

1. Open an existing KB article e.g. KB0000033
2. Configure form layout to show 'Version'
3. Click on 'Checkout' if already Published (note the version number will be updated to e.g 1.01
4. Scroll down to Related list
5. Tab - Affected Products
6. Add *ANNIE-IBM, *BOW-IBM, *ASSET-IBM, *BETH-IBM, *BOW-IBM, *BOW-IBM
7. Update and Publish.
8. Do Global search for this article KB0000033 - (https://<instancename>/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0000033%26sysparm_stack%3D%26sysparm_view%3D)- article is opened, scrolled down to see:
Affected products *ANNIE-IBM, *ASSET-IBM, *BETH-IBM, *BOW-IBM

9. Click on 'Edit' to edit article (note the version number will be updated to e.g 1.02
10. Scroll down to Related list
11. Tab - Affected Products
12. Delete *ANNIE-IBM,  *BOW-IBM and keep ASSET-IBM, *BETH-IBM
13. Update and Publish.
14. Do Global search for this article KB0000033 - article is opened, scrolled down to the Affected Products, it will display duplicates:
https://<instancename>/m2m_kb_ci_list.do?sysparm_query=kb_knowledge.number%3DKB0000033
It is displaying all values from each version, hence showing duplicates

Expected to only show *ANNIE-IBM, *BOW-IBM

NOTE: When the URL shows sys_id https://<instancename>/nav_to.do?uri=%2Fkb_view.do%3Fsys_kb_id%3D2b7fced4db37e70013cc2b87059619cd - it shows only correct 2 *ANNIE-IBM, *BOW-IBM Click related list Affected Products
Issue only happens when URL has KB article number: https://<instancename>/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0000033%26sysparm_stack%3D%26sysparm_view%3D

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix


Related Problem: PRB1327232

Seen In

There is no data to report.

Intended Fix Version

New York

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-24 02:28:48
Published:2019-06-24