Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Worksfow state from "Published" to "Outdated" is not captured in audit or activity logs on knowledge article record - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Worksfow state from "Published" to "Outdated" is not captured in audit or activity logs on knowledge article record
KB0744489

Worksfow state from "Published" to "Outdated" is not captured in audit or activity logs on knowledge article record


1117 Views Last updated : Mar 21, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Workflow state from "Published" to "Outdated" is not captured in audit or activity logs on knowledge article record

Steps to Reproduce

  1. Create an article , move it to till published
  2. Use checkout to modify the article
  3. Now a new record would be created as working article for the same article number
  4. Move the latest article till published
  5. While the latest one moved to published ,the old record would mov to 'outdated'

Workaround

This is expected behavior and by design in all currently supported releases.


Related Problem: PRB1331661

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.