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Issue

Symptoms

Record attachment are missing after cloning the instance.

Cause

The "Exclude large attachment data" checkbox was checked in the clone request prior to initiating the clone, hence most attachment were skipped.

Resolution

Ensure to uncheck the "Exclude large attachment data" checkbox before confirming the clone request. The clone request is generated in the source instance and can be found through the URL:

<your instance name>.service-now.com/nav_to.do?uri=clone_instance.do?sys_id=891505691354f70481347c695144b0f2%26sysparm_view=clone_request

Additional Information

Instance cloning documentation pages:

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/managing-data/task/t_StartAClone.html

Article Information

Last Updated:2019-08-02 20:48:44
Published:2019-05-05