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Description

The system opens the choice record instead of populating the field in the suggestion pick list after sorting the label

Steps to Reproduce

This issue only happens after clicking to sort the labels on the popup window.

1. Log in as admin.
2. Navigate to 'incident.do'.
3. Click on the suggestion bulb icon on the right side of 'Short description'
4. Click on the label head column to sort on the popup window.
5. Select one record from the list.

Expected behavior
The selected label should be populated to the 'Short description' field.
Actual behavior
The selected 'sys_choice' record is opened in a form on the popup window.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1331828

Seen In

London Patch 10
Madrid Patch 1
Madrid Patch 8
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version

Orlando

Safe Harbor Statement

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-27 10:22:25
Published:2019-05-15