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Description

Symptoms

Password reset error:

Password reset fatal error (description = {"wfName":"Pwd Reset - AD","activityName":"Reset the password","isFatal":true,"message":"import-module : The specified module '[installation_directory]\\agent\\scripts\\PowerShell\\Get-PEB' was not loaded because no validmodule file was found in any module directory.At [installation_directory]\\agent\\scripts\\PowerShell\\PSScript.ps1:13 char:1+ import-module \"$executingScriptDirectory\\Get-PEB\"+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ CategoryInfo : ResourceUnavailable: (C:\\ServiceNow\\M...erShell\\Get-PEB:String) [Import-Module], FileNotFoundException+ FullyQualifiedErrorId : Modules_ModuleNotFound,Microsoft.PowerShell.Commands.ImportModuleCommand"})

Release

All

Cause

The MID server script files are not being located and as such failing to import when called, in the MID server folders. 

Resolution

1) Restart the MID server

2) Look into DRIVE:\[installation_directory]\agent\scripts\PowerShell folder to see if 'Get-PEB' file is there. It should be synced over from the instance. 

3) May also to help to restart the AD domain controller once as well. 

Article Information

Last Updated:2019-08-02 20:48:56
Published:2019-03-18