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Description

Symptoms


After upgrading to London end users are no longer able to see the Risk Assessment(Legacy) questions/survey. The pop-up appears, but it is blank.

The assessment questions are visible by users with ADMIN credentials.

Release


London

Environment


ACL's

Cause


In London, A new ACL is introduced, Which is allowing only admin users to create records in any tables.

https://your_instance.service-now.com/sys_security_acl.do?sys_id=7f781e6597003100231e10d4ab29758d

After filling the legacy risk assessment, A record is created on "task_assessment" table to reference the change and assessment record.As there are no ACL's on  "task_assessment" table, above introduced ACL acts upon "task_assessment" table  which is restricting the create access to end users. A user need create access to "task_assessment" table in order for him to fill the legacy risk assessment questions.

Resolution


Create a ACL (create)  on  "task_assessment" table and provide access to users who needs to fill Risk Assessment(Legacy)

 

Article Information

Last Updated:2019-08-02 20:48:57
Published:2019-03-20