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Description

When clicking on a link or preview tile in a chat, if the user slightly drags the mouse (or finger in mobile) then the link gets posted in the chat again because the window thinks the user is dragging and dropping a new link / record.

Steps to Reproduce

1) Initiate a support chat as an end user 
2) Accept the chat as a support agent 
3) Create a new incident from the chat 
4) As the support agent, submit the newly created incident. 
5) As the end user drag the incident card and let go onto the same window. 
6) Incident card will show up again in the connect chat window. sys_id is pasted in the session in the form of /incident.do?sys_id=...

Workaround

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Related Problem: PRB1292094

Seen In

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Intended Fix Version

New York

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Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:41:56
Published:2019-03-19