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Description

Some customers would want to know if there is a way by which a chat queue can directly be assigned from the virtual agent widget and if at all it is possible.

Procedure

In order to attach a Live agent queue with the Virtual agent widget follow the below steps :

  1. Go to the chat queue list (Table : chat_queue_list.do ) 
  2. Here you will find all the list of the queue available 
  3. Go back to the widget instance and configure the sys_id of the queue you want the user to go to. (See screenshots) 
  4. Now once user wants to contact a live agent he will be routed to this queue.

Applicable Versions

London, Madrid

Additional Information

For more information please go through the below documentation:

Configure the Service Portal widget for Virtual Agent

Article Information

Last Updated:2019-03-15 09:21:11
Published:2019-03-15