Some customers would want to know if there is a way by which a chat queue can directly be assigned from the virtual agent widget and if at all it is possible.
In order to attach a Live agent queue with the Virtual agent widget follow the below steps :
- Go to the chat queue list (Table : chat_queue_list.do )
- Here you will find all the list of the queue available
- Go back to the widget instance and configure the sys_id of the queue you want the user to go to. (See screenshots)
- Now once user wants to contact a live agent he will be routed to this queue.
For more information please go through the below documentation: