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Description

The Insert/Modify dialog is used by TinyMCE with HTML/WIKI text fields. The dialog does not replace, preview, resize, or update images properly; and console errors are generated when updating an existing image.

Steps to Reproduce

 

1. Create/open KB article.
2. In TinyMCE, click 'Insert/edit image' icon.
3. Select Type = Image Library.
4. Select an image from the library. Attach.
5. Return to the record, select the image you added via Image Library in previous steps.
6. Click 'Insert/edit image' icon.

EXPECTED BEHAVIOR: Preview of image should be visible under Image field
ACTUAL BEHAVIOR: Preview is not shown

EXPECTED BEHAVIOR: Size is editable and save button is enabled
ACTUAL BEHAVIOR: Size is editable, but save button is greyed out

7. Select new image from magnifying glass

EXPECTED BEHAVIOR: Preview updates to new image and size is updated correctly
ACTUAL BEHAVIOR: Preview updates, but size is incorrect

EXPECTED BEHAVIOR: Should not see error: Uncaught TypeError: Cannot set property 'value' of null
ACTUAL BEHAVIOR: See error: Uncaught TypeError: Cannot set property 'value' of null

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The following are other problem records reported that are considered duplicate of the this main problem:

PRB1313178: Insert/edit image not working properly at "Image Library" option in TinyMCE
PRB1312926: Insert/Edit image on Translated HTML field via Video Library method doesn't work in London
PRB1270404: In Kingston using [[image:picture.png]] tag to insert images into wiki article is not working as expected.
PRB1256403: Cannot add attachment images to wiki knowledge articles in Jakarta
PRB1247787: Knowledge Wiki Article Type attachments do not update when clicking "Replace Image..."

Workaround

For HTML/TinyMCE issues with images, if the customer is on London prior to Patch 7 or on Madrid prior to Patch 1, you can load the newer version of the UI Page "html_insert_image_dialog", respectively.

For Wiki text field issues, unfortunately there are no workarounds.

For affected London releases prior to Patch 7, kindly download the XML file attached with name: "london_patch7_sys_ui_page_c20555420a0a0b1e00806f8e72e98c6a"

For upgrading to Madrid prior to Patch 1, kindly download the XML file attached with name: "madrid_patch1_sys_ui_page_c20555420a0a0b1e00806f8e72e98c6a"


Related Problem: PRB830143

Seen In

Kingston
London

Intended Fix Version

New York

Fixed In

London Patch 7
Madrid
Madrid Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:43:22
Published:2019-03-15
london_patch7_sys_ui_page_c20555420a0a0b1e00806f8e72e98c6a.xmlmadrid_patch1_sys_ui_page_c20555420a0a0b1e00806f8e72e98c6a.xml