How to use the 'Enter' key to go to the next line in additional comments without posting the comment in the 'Ticket Conversations' widget.
- Go to Portal->Widgets. Find the 'Ticket Conversations' widget.
- Clone the widget and make the following changes:
- In the 'Body HTML Template' section on line 34:
- Save the changes. Make sure you are using the new cloned widget in the portal.
- Clear the cache by typing cache.do in the navigation pane.
- Try to reproduce the issue. The issue must now be resolved. Hitting enter should now send the user to the next line and not post the comment.