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Description

How to use the 'Enter' key to go to the next line in additional comments without posting the comment in the 'Ticket Conversations' widget.

Procedure

  • Go to Portal->Widgets. Find the 'Ticket Conversations' widget.
  • Clone the widget and make the following changes:
  • In the 'Body HTML Template' section on line 34:

 

Change from:
<textarea ng-keypress="keyPress($event)"

To:
<textarea

(Remove ng-keypress="keyPress($event)")

 

  • Save the changes. Make sure you are using the new cloned widget in the portal. 
  • Clear the cache by typing cache.do in the navigation pane.
  • Try to reproduce the issue. The issue must now be resolved. Hitting enter should now send the user to the next line and not post the comment.

 

Applicable Versions

ALL

Article Information

Last Updated:2019-05-21 11:54:26
Published:2019-03-15