Description

How to use the 'Enter' key to go to the next line in additional comments without posting the comment in the 'Ticket Conversations' widget.

Procedure

• Go to Portal->Widgets. Find the 'Ticket Conversations' widget.
• Clone the widget and make the following changes:
• In the 'Body HTML Template' section on line 34:

Change from:
<textarea ng-keypress="keyPress($event)"

To:
<textarea 

(Remove  ng-keypress="keyPress($event)")

• Save the changes. Make sure you are using the new cloned widget in the portal. 
• Clear the cache by typing cache.do in the navigation pane.
• Try to reproduce the issue. The issue must now be resolved. Hitting enter should now send the user to the next line and not post the comment.

Applicable Versions

ALL