Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
How to use the 'Enter' key to go to the next line in additional comments without posting the comment in the 'Ticket Conversations' widget - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • How to use the 'Enter' key to go to the next line in additional comments without posting the comment in the 'Ticket Conversations' widget
KB0743838

How to use the 'Enter' key to go to the next line in additional comments without posting the comment in the 'Ticket Conversations' widget


1507 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Description

How to use the 'Enter' key to go to the next line in additional comments without posting the comment in the 'Ticket Conversations' widget.

Procedure

  • Go to Portal->Widgets. Find the 'Ticket Conversations' widget.
  • Clone the widget and make the following changes:
  • In the 'Body HTML Template' section on line 34:

 

Change from:
<textarea ng-keypress="keyPress($event)"

To:
<textarea

(Remove ng-keypress="keyPress($event)")

 

  • Save the changes. Make sure you are using the new cloned widget in the portal. 
  • Clear the cache by typing cache.do in the navigation pane.
  • Try to reproduce the issue. The issue must now be resolved. Hitting enter should now send the user to the next line and not post the comment.

 

Applicable Versions

ALL


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.