Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
List v3 form reference popup does not honor reference qualifiers for dot-walked fields of type List - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • List v3 form reference popup does not honor reference qualifiers for dot-walked fields of type List
KB0743832

List v3 form reference popup does not honor reference qualifiers for dot-walked fields of type List


402 Views Last updated : Aug 15, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When using List v3, if we have a dot walked List type field on the form with a reference qualifier, the reference qualifier is not being applied, and we get all the records from the table.

Steps to Reproduce

1. Login into Jakarta instance
2. Enable List v3
3. Create a dictionary entry of type "List" and Reference as "choice (sys_choice)" with reference qualifiers "table is sys_user and
element is current field's column_name"
4. Create couple of choices under Choices
5. Navigate to change_request.do
6. configure form layout for section Planning, expand cab_delegate and add the above created dictionary field to
the form section eg: change_request.do.cab_delegate.column_name
7. Now in the change request under planning, click on magnifying glass for the List field added in above step

This will show you all results instead of the ones based on the reference qualifying filter from dictionary defined on the field.

Expected behavior: Reference qualifiers should be considered and only the choices configured should be shown

Issue is not reproducible when List v3 is disabled at instance level
Disabling List v3 at the table level is not honored

Workaround

The workaround in this case will be to disable the List v3 plugin by setting the glide.ui.list_v3.enable property to false.


Related Problem: PRB1238172

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.