Notifications

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Symptoms

Meta search not working on Service Portal

Release

All Supported

Environment

Service Portal

Cause

 In the ts_word table, which contain the indexed words, there are over 500 words that start with one of the search words. Out of Box we have property "glide.ts.max_wildcard_expansion", which sets the maximum number of matches for a wildcard term that are allowed as unambiguous. Because, there are over 500, the search returns no results. 

Resolution

Modify property and set to a higher threshold.

Additional Information

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/search-administration/task/set-global-text-search-properties.html

Article Information

Last Updated:2019-05-21 11:54:13
Published:2019-03-14