Notifications

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Symptoms


Child incidents are not updated once the parent incident moves to Resolved. 

Release


Kingston Patch 12

Cause


A custom business rule runs to change the state but runs after the Update Child Incidents business rule.

Resolution


Change the order of the business rule to before the Update Child Incidents business rule.

 

Article Information

Last Updated:2019-05-21 11:54:36
Published:2019-03-20