Issue
Related incident are not closed when the associated problem is closed.
Release
All
Cause
OOB business rule - "SNC - ITIL - Close Related" is deactivated.
Resolution
Make sure to activate the OOB business rule which Closes any incidents that are related to the associated problem. Below is the name of the business rule:
- SNC - ITIL - Close Related: https://<instance-name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=1c263220c6112275006955271bf6ba4f
Related Links
Once problem is set to resolved, all the associated incidents should be set to resolved (Community)
