A request in Service Portal can be submitted with manually typed random wrongly formatted text in date fields on a catalog item form. There is no date/time validation done on the portal.


Steps to Reproduce


1 - On any catalog item, add a date type variable.
2 - Open the item on Service portal.
3 - Check that the date field is available on the catalog item form.
4 - Enter any random text in the date/time.
5 - Submit the form and observe the request is successfully submitted regardless of the invalid date/time format.


This problem is under review and targeted to be fixed in a future release. No workaround or back-porting patches are available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.


Related Problem: PRB1329949

Seen In

Kingston Patch 13
London Patch 5

Intended Fix Version

New York

Fixed In

Madrid Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-31 11:27:09