Notifications

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Issue

Symptoms

After upgrade, change tasks are not getting copied over when copying a change

Release

London Patch 3

Cause

If the 'Copy Change' UI Action is customized and therefore skipped during upgrade, than non-OOB code may cause issues. Please revert this UI Action to OOB.

https://<instance_name>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=eb0f43eb9fa331002920bde8132e7072

Resolution

1. Revert the "Copy change" UI Action to the out of box version by importing attached OOTB UI Action file into the customer's instance

OR

1. Add versions related list to the UI action

2. Check for the "System upgrades".

3. Right click on the version and click on 'Revert to this version'.

Article Information

Last Updated:2019-08-02 20:49:17
Published:2019-03-20
sys_ui_action_eb0f43eb9fa331002920bde8132e7072.xml