Notifications

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Symptoms

When notification is sent, email is not showing hyperlink of a incident number

Cause

OOB script displays hyperlink based on Display Value. Display value was false for "Number" column on incident table.

Resolution

Right click on "Number" field in incident table > Configure dictionary > Check the "Display" checkbox for 'Number' column to fix the issue.

Article Information

Last Updated:2019-03-27 05:22:08
Published:2019-03-14