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When notification is sent, email is not showing hyperlink for the incident number - Support and Troubleshooting
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  • When notification is sent, email is not showing hyperlink for the incident number
KB0743780

When notification is sent, email is not showing hyperlink for the incident number


497 Views Last updated : Apr 26, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When notification is sent, email is not showing hyperlink of a incident number

Cause

OOB script displays hyperlink based on Display Value. Display value was false for "Number" column on incident table.

 

Resolution

Right click on "Number" field in incident table > Configure dictionary > Check the "Display" checkbox for 'Number' column to fix the issue.


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