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Description

 

Build info: London patch 4 hot fix 2

Steps to Reproduce

1. Create a field ACL with write operation: incident.company and add itil role. Also make sure ITIL user has field level read access to Company records
2. Navigate to an incident form
3. Click context menu -> Form Layout
4. Add Company.Name and Company.Website to the slushbucket and Save
5. Impersonate the out of box "ITIL User" or any ITIL user
6. Select any company (such as ACME Americas) in Company field
Notice the dot walked fields do not work as Company.Name (ACME Americas) or Company.Website values are not displayed (see screenshot)
7. Navigate to an incident form
8. Click context menu -> Form Layout
9. Remove Company.Website from the slushbucket and Save
10. Select any company (such as ACME Americas) in Company field
Notice the dot walking works as expected as the Company.Name (ACME Americas) value is displayed in Name field (see screenshot)

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1330954

Seen In

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Intended Fix Version

New York

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Associated Community Threads

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Article Information

Last Updated:2019-06-28 10:17:39
Published:2019-06-28