Notifications

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Symptoms


Workflows are not properly attaching for newly created changes of type 'expedited'.

Cause


Conditions set on workflow.

Resolution


The workflow 'Change Request - expedited' has the same conditions set as ' Change request - normal'. This is why they both are attaching to Normal changes and not Expedited changes. The condition here will need to be updated to something like 'Type is Expedited'. The condition for workflows are found under the Conditions tab of the Workflow version record. This will need to be updated to match the Change type. 

 

Article Information

Last Updated:2019-05-21 11:54:12
Published:2019-03-14