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How to set the number of records initially loaded for a reference field on Service Portal - Support and Troubleshooting
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  • How to set the number of records initially loaded for a reference field on Service Portal
KB0743757

How to set the number of records initially loaded for a reference field on Service Portal


900 Views Last updated : Jun 12, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Learn how to limit the number of records that are initially loaded when selecting or searching in a reference field on Service Portal.

Release

Kingston patch 11 and later

London patch 4 and later

Madrid and later

Resolution

Create the following property in the instance and set the value as needed:

Name: glide.service_portal.ac_max_search_matches
Type: integer
Value: <number_of_records_to_display>

When setting the value, consider the following:

  • Before Kingston Patch 11, London Patch 4, and Madrid, the default number of records displayed initially was 20.
  • After these builds, the default was increased to 100 as a fix for PRB1291290.
  • The property glide.service_portal.ac_max_search_matches is not in the database by default, hence the need to create it.
  • When using this property keep in mind: 
    • Too high a value can affect performance.
    • Too low a value creates a risk of users seeing no results if they don't have read rights to see the first N records returned from their query.

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