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Description

The banner image is not getting updated with the image uploaded in the Basic Configuration UI16 properties page.

Release or Environment

Kingston, London, Madrid, Newyork, Orlando

Cause

Banner logo may not defined in My Company or showing Servicenow Logo

Resolution

Please follow the steps below:

  1. Login as an administrator using UI16.
  2. Go to My Company under the System Properties application module.
  3. Add the field 'UI16 Banner Image' to the form layout if not already present on the form.
  4. Upload the company image from the Image Library.
  5. Save and update the record.
  6. Refresh the browser.

Article Information

Last Updated:2020-06-24 23:13:11
Published:2020-06-25