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Symptoms

The banner image is not getting updated with the image uploaded in the Basic Configuration UI16 properties page.

Release

Kingston, London, Madrid.

Environment

UI16.

Resolution

Please follow the steps below:

  1. Login as administrator using UI16.
  2. Go to My Company under the System Properties application module.
  3. Add the field 'UI16 Banner Image' to the form layout if not already present on the form.
  4. Upload the company image from the Image Library.
  5. Save and update the record.
  6. Refresh the browser.
     

Additional Information

https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/administer/navigation-and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html

https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/administer/navigation-and-ui/task/t_CustomizeTheLogoInSysProps.html

KB0727700 - Banner image can not be changed in Madrid

Article Information

Last Updated:2019-06-27 07:23:33
Published:2019-03-22