The Approvals page shows a blank screen in service portal pages that use the out-of-box 'Approvals' widget.
This issue happens only for non-admin users and reproducible only in London. It works fine in the Kingston release.
Steps to Reproduce
- Access an affected instance and impersonate a non-admin user
- Open the service portal approvals page: https://<instance-name>.service-now.com/sp?id=approvals
Expected behavior: Approvals should be shown.
Actual behavior: Approvals are not shown.
Reason: The OOB Approvals widget changed in London. An additional role called 'approver_user' is required for users to show the list of approvals.
OOB approvals widget: /sp_widget.do?sys_id=f37aa302cb70020000f8d856634c9cfc
There is no workaround for this issue as it's expected behavior in the London release.
Related Problem: PRB1320337