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Description

The Approvals page shows a blank screen in service portal pages that use the out-of-box 'Approvals' widget.

This issue happens only for non-admin users and reproducible only in London. It works fine in the Kingston release.

Steps to Reproduce

  1. Access an affected instance and impersonate a non-admin user
  2. Open the service portal approvals page: https://<instance-name>.service-now.com/sp?id=approvals

Expected behavior: Approvals should be shown.
Actual behavior: Approvals are not shown.

Reason: The OOB Approvals widget changed in London. An additional role called 'approver_user' is required for users to show the list of approvals.

OOB approvals widget: /sp_widget.do?sys_id=f37aa302cb70020000f8d856634c9cfc

Workaround

There is no workaround for this issue as it's expected behavior in the London release.


Related Problem: PRB1320337

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:42:30
Published:2019-03-13