Notifications

40 views

Symptoms

Catalog Items are visible in "Popular Items" widget but they should not be showing up or be searchable

Release

All Supported

Environment

Service Portal

Cause

Unless restricted by a Role or User Criteria, the item will show up.

Resolution

Apply user criteria to the individual item. If needed, install the "Service Portal User Criteria Support" plugin

Additional Information

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/user-criteria.html

Article Information

Last Updated:2019-05-21 11:54:01
Published:2019-03-12