Symptoms

Catalog Items are visible in "Popular Items" widget but they should not be showing up or be searchable

Release

All Supported

Environment

Service Portal

Cause

Unless restricted by a Role or User Criteria, the item will show up.

Resolution

Apply user criteria to the individual item. If needed, install the "Service Portal User Criteria Support" plugin

Additional Information

https://docs.servicenow.com/csh?topicname=user-criteria.html&version=latest