Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
New Hire Orchestration workflow will not open - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • New Hire Orchestration workflow will not open
KB0743175

New Hire Orchestration workflow will not open


525 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Workflow does not load and the wheel keeps on spinning on workflow editor.

Release


London Patch 4

Cause


Orchestration Activities are not present in the instance which fails the workflow to load.

Resolution


First ground rule, identify the custom activities which needs modification and validate that it has the same "SYS_ID" on all the instances. 
No changes or modifications should be done to the update sets which capture the changes.

Custom Activity: 

On source instance 
First create an update set in the Application where the workflow and custom activity are and then make it the current update set to contain the change of the custom activity 
Once the update set is made current, then open Workflow editor. This way we can make sure the workflow is opened in the correct application. 
Make the necessary changes. 
Complete the Update set. 

On target instance: 
Retrieve the update set that contains the custom activity which was modified. 
Preview the update set 
Commit the update set 
Now open Workflow Editor. 
Open the Custom tab of the Workflow Editor, check the activity's version. 
Open the workflow and notice that the "Custom Activity" is color coded to orange. 
Click on the Custom activity and check if there is a dialog indicating that there is a newer version of the activity. 

Workflow: 

On source instance: 
Create a new update set in the Application where the workflow is to hold the Workflow change. 
Open Workflow Editor: 
Check out the workflow 
Updated the "Custom Activity" to the newer version available. 
Notice the changes done on the custom activity. 
Publish the workflow. 
Complete the update set 

On target instance: 
Retrieve the update set that contains the workflow which was modified. 
Preview update set 
Commit the update set. 
Open the Workflow Editor 
Select the "Workflow" tab 
Open the workflow. 
Notice that the workflow is updated with the changes done on the custom activity.

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.